Customer Help
Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 4:00 p.m. ) are typically processed and shipped within 24-48 business hours.
How do I create an account?
Account can be created by filling the registration form under My Account.
How do I change my shipping address?
- Go to [My Account] and then click on [My Address Book].
- If you wish to add a new address, complete the ‘New Address’ form at the bottom of the page and click [Save].
How do I track the status of my order?
To view your account information, please click on your name at the top of the page then order history. After clicking on order history, you have a few options such as viewing your current order status, check tracking and more. 1. Find Orders Within:Orders will be displayed based on the time frame you select.
Will you keep my credit card information on file?
no we are not storing the credit card information in our server.
Do you charge sales tax?
we only charge GST.
Do you ship to my country?
We deliver to Australia only.
Shipping cost will be calculated at checkout once the shipping method and destination has been chosen.
Will my items come in one package?
Combining items from multiple orders into a single package won’t change the amount of shipping you pay for each order. You’ll be charged separate shipping charges for each of your orders. However, you will not be charged more than the total amounts quoted at checkout for all orders. Thanks!
If you need to swap an item
Returns and Exchanges
Refund, replacement or exchange can we done within 7days from the day of purchase.
You can raise a request to return your items with these simple steps:
1. Log into your account
2. Go to My Orders
3. Click on ‘Return’ against the item you wish to return or exchange
4. Fill in the details and raise a return request
Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your account.
If you placed an order but received the wrong item, you can return the wrong item for a refund or a replacement of the item you did not receive through the Online Returns Center by selecting the Wrong item was sent reason.
If an item you have ordered has arrived damaged, please contact FLYONIT as soon as possible. We will advise you on how best to proceed once damage has been confirmed and assessed. Once we have confirmed the damage or fault, we will endeavour to repair, replace, or refund items where possible.
For fast processing of your return, please ensure the following:
- You retain the original packaging, including the FLYONIT box
- You accurately describe the fault or damage
- You attach clear photographs of the damage
Where should I mail my authorized return?
You can mail your return request by logging into your account or simply send a mail with your order number to info@flyonit.com.au
How do I receive customer support?
You can just mail us at info@flyonit.com.au or call us on 1300 359 664
What do I do if I entered an incorrect shipping address?
Unfortunately, you are now in the hands of the courier company. First things first – just after the tracking system shows that your package is delivered, you should verify that you actually entered the correct address when placing the order. Then check if someone else at your address has accepted the delivery.
Can I change or cancel an order after I’ve submitted it?
Click on the order number and select the items you’d like to cancel.
Note: Items cannot be cancelled online if they have already been processed for shipping, home delivery or store pickup. Pre-orders for digital PC games cannot be cancelled within seven days of release.
Can I pre-order an item that is sold out?
No pre-order can’t be done if the product is sold out. Orders are subject to availability of the product.